Terms and Conditions OLTREVINO

Users who use the services offered by Oltrevino declare that they know and accept these general terms and conditions.

Owner of Oltrevino and its related services:

Oltrevino di Antonio Lacerenza

Registered office: Via delle rose 122

71045 Orta Nova (FG)

VAT ID: IT04234240713

amministrazione@oltrevino.it

About Oltrevino

Oltrevino is an online sales service for wine, spirits, oil, and food.

User-provided content

Users are responsible for their own content and that of third parties that they share on Oltrevino, by uploading it, inserting content, or by any other means. Users indemnify and hold the Owner harmless from any liability in relation to the unlawful distribution of third-party content or the use of Oltrevino in a manner contrary to the law.

The Owner does not perform any moderation of the content published by the User or third parties, but undertakes to take action in response to reports from Users or orders issued by public authorities regarding content deemed offensive or unlawful.

Rights to content provided by Users

The only rights granted to the Owner in relation to content provided by Users are those necessary for the operation and maintenance of Oltrevino.

Content provided by third parties

The Owner does not carry out any prior moderation on the content or links provided by third parties displayed on Oltrevino. The Owner is not responsible for such content and its accessibility.

Registration

In order to use the Service or part of it, Users must register by providing, in a truthful and complete manner, all the data requested in the relevant registration form and fully accept the privacy policy and these general conditions. The User is responsible for keeping their login credentials secure.

Purchase

Purchase procedure

Each order submitted constitutes an offer to purchase the products. Orders are subject to availability and the discretionary acceptance of the Owner.
The User must select the products and check out, after carefully checking and, if necessary, modifying the information contained in the order summary. The order is placed by confirming it and is subject to the payment of the price, taxes, and shipping and payment costs indicated in the order summary form.

The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract takes place at the time the Order Confirmation is sent by the Owner to the email address provided by the User. The Owner reserves the right not to confirm an order by informing the User within 20 days of purchase, at the email address associated with their purchase, of the potential unavailability of one or more of the products purchased. In this case, the Owner will refund the price and shipping costs incurred by the User.

Product availability

Prices, descriptions, or availability of the products displayed are subject to change without notice.The photos uploaded for current commercial products are indicative. Conversely, for Rare, historic, or vintage Wines, Oltrevino provides real images of the specific bottle on sale. The Customer is required to check the liquid level, the condition of the capsule, and the label before purchasing, as these elements define and certify the condition of the sold product.

Order Execution

The order is executed within the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the product ordered.
The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that do not depend on circumstances foreseeable by the parties at the time the Order Confirmation was sent.

Delivery

Deliveries are made during the courier's normal working hours: Monday to Friday 9:00 AM - 5:45 PM to the address indicated by the User and according to the methods specified in the order summary.
Upon delivery, the User is OBLIGATED to check the condition of the package received. Any signs of tampering, tears, cut adhesive tape, traces of wetness, unusual noises (e.g., BROKEN GLASS), or anonymous repackaging must be specified on the delivery form by signing with a "goods unchecked" reservation clause, or the delivery must be refused.
In the event of failure to collect the package within the time limit established by the carrier, i.e., after the second attempt, the products will be returned to the Owner, who will refund the price of the products but not the shipping cost. Alternatively, an additional charge of €12.70 will be requested for storage and redelivery. The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the compilation of the purchase order by the User, for any damage that may have occurred to the Products after delivery to the carrier, or for delivery delays attributable to the latter.

Payment Methods

Oltrevino uses third-party tools for processing payments and does not come into contact with any provided payment data – such as credit card details – in any way.

In the case of payment via PayPal account, during the purchase, Oltrevino will store an identification code linked to the Customer's PayPal account, which authorizes Oltrevino for exclusive use related to future purchases, and it will not be necessary to enter PayPal login details again. It is possible to revoke the aforementioned authorization at any time by making an express request through the contact information present in this document.

Right of Withdrawal

In case of purchase of products or services on Oltrevino, the User has the right to withdraw from the contract without giving any reason within 14 days. The withdrawal period expires 14 days from the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw by means of an explicit declaration sent to the indicated contacts.

Effects of Withdrawal

If the User withdraws from this contract, all payments made in favor of the Owner will be refunded, excluding delivery costs, without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract. These refunds will be made using the same means of payment used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User must bear the cost of the collection, a transaction that took place through the incoming payment circuits, as a consequence of such refund. The refund may be suspended until receipt of the goods or until the User has demonstrated that they have sent back the goods, whichever is earlier.
The User is requested to send back the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which they communicated their withdrawal from this contract. The deadline is met if the User sends back the goods before the 14-day period has expired. The costs of returning the goods will be borne by the User. The User is only responsible for the decrease in the value of the goods resulting from a handling of the goods other than that necessary to establish the nature, characteristics, and functioning of the goods.

Limitations on the Right of Withdrawal for Products

Damaged or used products, even if only partially, will not be replaced or refunded. The User must insert a copy of the received delivery document inside the packaging box.
The right of withdrawal does not apply to: goods custom-made or clearly personalized, or which, by their nature, are liable to deteriorate rapidly, are sealed and are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Pursuant to Art. 59 of the Consumer Code, the right of withdrawal is totally excluded for all bottles that have been uncorked, opened, deprived of their original capsule, or stored inappropriately by the Customer after delivery, as goods that can no longer be repositioned on the market and are subject to immediate chemical alteration.

Legislative References

Legislative Decree 21/2014 - implementing Directive 2011/83/EU on consumer rights.

Special conditions for Historic and Rare Wines

The Customer declares to be aware that rare and historic bottles of wine are sold as collector's items and antiques ("As Is" / "Seen and Approved"). Due to the natural and unpredictable evolution of wine and cork over time, Oltrevino di Antonio Lacerenza cannot in any way guarantee the organoleptic integrity, drinkability, or absence of defects (e.g., cork taint, oxidation) inside the bottle. Such characteristics are intrinsic risks accepted by the Customer at the time of placing the order. Therefore, taste or cork defects do not constitute a lack of conformity and are expressly excluded from the legal warranty.

Warranty

The User purchasing as a consumer has the right to a warranty on the products and services purchased within 24 months of purchase and under the conditions established by law, provided that notice of the defects found is given to the Owner, in the same manner as provided for withdrawal, within 2 months of their discovery.
To exercise the right to warranty, the User is required to return the product following the instructions indicated in the specific section of the website or, failing that, by contacting the Owner.

The Service is provided "as is"

The Service is provided by the Owner "as is", without any express or implied warranty as to its accuracy or availability.

Service interruption

The Owner reserves the right to add or remove functionalities or features, or to suspend or completely interrupt the provision of the Service, either temporarily or permanently. In the event of permanent interruption, the Owner will act as far as possible to allow Users to withdraw their information hosted by the Owner.

Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell, or exploit any portion of Oltrevino and its Services without the express permission of the Owner, granted either directly or through a specific resale program.

Indemnification

The User agrees to indemnify and hold harmless the Owner (as well as any companies controlled by or affiliated with the same, its representatives, directors, agents, licensors, partners, and employees) from any obligation or liability, including any legal fees incurred for defense in court, that may arise from damages caused to other Users or third parties, in relation to content uploaded online, the violation of statutory terms, or the terms of these conditions of service.

Unauthorized use

The Service must be used in accordance with the provisions set forth in these terms.
Users may not:

• Reverse engineer, decompile, disassemble, modify, or create derivative works based on Oltrevino or any portion thereof;
• Bypass the computer systems used by Oltrevino or its licensors to protect content accessible through it;
• Copy, store, modify, change, prepare derivative works, or alter in any way any of the content provided by Oltrevino;
• Use any robot, spider, site search/retrieval application, or any other automatic device, process, or means to access, retrieve, scrape, or index any portion of Oltrevino or its content;
• Rent, lease, license, or sublicense Oltrevino;
• Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
• Disseminate or publish illegal, obscene, unlawful, defamatory, or inappropriate content;
• Use Oltrevino in any other improper manner that violates these Terms.

Account deletion and closure of user accounts

Registered Users can deactivate their accounts, request their deletion, or stop using the Service at any time, through the Oltrevino interface or by contacting the Owner directly.

In the event of a breach of these Terms, the Owner reserves the right to suspend or close the User's account at any time and without notice.

Privacy Policy

For information on the use of personal data, Users must refer to the privacy policy of Oltrevino.

Copyright

All trademarks of the Application, whether figurative or nominative, and all other signs, trade names, service marks, word marks, commercial denominations, illustrations, images, and logos appearing in relation to Oltrevino are and remain the exclusive property of the Owner or its licensors and are protected by applicable trademark laws and relevant international treaties.

Age requirements

Users declare that they are of legal age according to the legislation applicable to them.If no legislation exists in this regard, they must be at least 21 years old. Furthermore, the User making the purchase through Oltrevino declares and warrants that whoever receives the shipment of the purchased products is of legal age according to the legislation applicable to the latter.

Limitations of liability

The Owner, within the limits of applicable law, is liable for contractual and tortious damages to Users or third parties exclusively when they are an immediate and direct consequence, due to willful misconduct or gross negligence, of Oltrevino's activity.

The User expressly exonerates and releases the Owner of OLTREVINO.IT from any liability, to the extent permitted by applicable law, in relation to any potential damages or claims of any type and nature, whether their own and/or of third parties, including direct, indirect, punitive, incidental, or special damages, as well as damages resulting from lost profits, lost revenue, loss of data, or replacement costs arising from or in any way connected with this agreement.

Changes to these Terms

The Owner reserves the right to make changes to these Terms at any time, giving notice to the User by publishing them within Oltrevino.

The User who continues to use Oltrevino following the publication of the changes accepts the new Terms without reservation.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract all or some of the rights or obligations arising from these Terms, provided that the User's rights provided herein are not prejudiced.

The User may not assign or transfer their rights or obligations under these Terms in any way without the written authorization of the Owner.

Communications

All communications relating to Oltrevino must be sent using the contact information provided.

Severability

Should any clause of these Terms be found invalid or ineffective, the aforementioned clause shall be removed while the remaining clauses shall not be affected thereby and shall remain effective.

Applicable Law and Jurisdiction

These Terms and all disputes regarding the execution, interpretation, and validity of this contract are subject to the law, the jurisdiction of the State, and the exclusive competence of the court of the place where the Owner is based. The exclusive forum of the consumer is an exception, where provided for by law.

Updated 25/02/2026