Shipments

Your orders are shipped within one business day starting from the order confirmation and the receipt of credit of the payment for the advanced credit transfers.

Coatings

For the transport we use only certified "shockproof" packaging that guarantees maximum safety in the event of impacts and accidental falls, but which at the same time guarantee excellent protection against sudden changes in temperature. Make sure at the time of receipt of the package that there are no tampering, anomalies of the package and / or any damage that may have affected the content, and make aware the courier at the time of acceptance by signing on the document "with reservation", immediately notify us.

Delivery time

The products are entrusted to the courier within 24 hours after the order (Saturday and Sunday excluded), the orders of products available received BY 14.30 will be entrusted to the courier on the same day and delivered within 48 hours (for Italy) by our trusted couriers. In case of shipment on the islands delivery will take place in min. 72 h. Delays in deliveries due to bad weather, strikes and inconvenient delivery areas may occur.

Customer care

You will be kept up to date throughout the duration of the transaction. From the moment of sending the product you will receive a tracking code of the product and the web address where you can follow the track of your shipment online.

Insured Shipping

Shipments on Oltrevino.it can be insured at a cost of €0.90, covering any damage suffered during transport. If you do not choose insurance, the coverage will be in accordance with current legislation, with a compensation of €1/kg, for theft or damage to the product during shipping by the courier.

Cost of shipments to Italy, INCLUSIVE ISLANDS

Cost of shipments to Europe: ISLANDS EXCLUDED.

SHIPMENTS TO EXTRA EU COUNTRIES:

The shipping cost does NOT include import customs fees (unless explicitly specified).

For goods to be delivered to non-European Union countries, the recipient may be subject to the payment of import duties and taxes once the package has reached the recipient. They cannot be quantified at the time of the order as the additional amount applied is the exclusive responsibility of the customs office of arrival, regulated by the customs policies of each country of arrival.

Remember: when placing orders on the site, you are an importer and therefore you are required to comply with the legislation and regulations of the country where you will receive the goods. We strongly recommend that you contact your local customs office for information.

Privacy is important to us, when security is important to States, consequently we inform our international customers that cross-border shipments are subject to inspection through the opening of the products / package by the customs authorities.

Applicable law and competent court

This contract is regulated by the Italian law. The jurisdiction and exclusive forum for any legal action brought by the Purchaser under this warranty or any additional legal guarantees will be the Court of Como. In case of victory of Oltrevino di Antonio Lacerenza in an eventual legal action, the plaintiff must reimburse Oltrevino di Antonio Lacerenza expenses, including attorney fees and court fees, incurred by Oltrevino di Antonio Lacerenza for their defense.